Customer Service Representative

After completing this program you will have the basic skills and knowledge to analyze and address customer concerns, engage in customer dispute resolution, communicate effectively in an office environment and understand and use data entry software.

Key Benefits

• Office communication skills
• Knowledge of data entry software
• Understand data entry process
• Customer service skills
• Analyze and address customer concerns
• Customer dispute resolution
• Keyboarding skills
• Professional development skills training

Employment Opportunities

• Customer Service Representative
• Call Center Associate
• Data Entry Operator

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Quick Facts

Program Requirements

Day classes only: 9 weeks
Admissions requirements

West : 915.842.0422
East : 915.859.0422
admissions@ibcelpaso.edu

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